Refunds & cancellation

Cancel from “Manage billing and cancellation” on console.mithril.fund/billing/ (the Stripe Customer Portal), effective at the end of the billing period. No proration; the paid period stays usable. Plan changes and pauses are not offered in the portal.

Allowance expiry

A plan's monthly AI credits and storage expire at the end of that billing period (no rollover).
$25 top-ups (AI / Storage credits) last 12 months from purchase.
When the balance runs out, new paid work stops and you are back on the free allowance. Stored data is not deleted automatically.

Refunds and disputes

Request a refund at support@kotoba.cloud. Granted allowances are reconciled (reversed) in the ledger with the refund.
During a dispute or an unresolved refund, new paid work is frozen; reads and exports remain. Financial history is never erased.
The free allowance is unaffected by any of this.

Prices are USD, tax excluded; Adaptive Pricing is off and the card converts. Receipts and invoices are in the portal's history.